Frequently Asked Questions
Welcome to our hub of frequently asked questions and answers.
What sets Claims QLD apart in the field of Claims Management
Claims QLD distinguishes itself by prioritising the best interests of both employers and employees, offering a comprehensive and personalised approach to claim management.
How does the Trainer Service cater to different levels of expertise within a business?
The Trainer Service customises training durations, addressing individual learning needs, whether for junior staff, those in dual roles, or full-time staff seeking upskilling.
What benefits does the Consultant Service provide for employers looking to keep costs down?
The Consultant Service offers strategic oversight through quarterly claim reviews, aiding in cost control while providing impartial guidance whilst also holding WorkCover QLD accountable.
How does the Advisor Service assist businesses in managing their claims end-to-end?
The Advisor Service provides timely responses within 48 hours, offering quick guidance and answering queries to keep businesses on track with their claim management.
Why choose Claims QLD for End-to-End Management services?
With the End-to-End Management service, Claims QLD takes on the responsibility of managing claims offsite, offering a total solution with better outcomes and results.
Can businesses transition between the different service streams offered by Claims QLD?
Yes, businesses can seamlessly transition between the four service streams based on their evolving needs, ensuring flexibility and tailored solutions.
How does Claims QLD balance the best interests of both employers and employees in its services?
Claims QLD's mission revolves around achieving win-win outcomes for both employers and employees, balancing each others needs holistically from beginning to end.
What values drive Claims QLD in its mission to empower businesses?
Claims QLD is driven by the values of empathy, excellence, and empowerment, ensuring a client-centric approach, optimal outcomes, and strategic partnerships.
How does Claims QLD handle conflict of interest or serious injuries in its Advisor Service?
The Advisor Service is equipped to manage conflict of interest and serious injuries, providing guidance and reassurance to employers, particularly in complex scenarios.
Can Claims QLD accommodate businesses with fewer claims through its End-to-End Management service?
Absolutely, the End-to-End Management service is designed to help smaller employers, with a maximum of 10 claims per annum per employer, offering cost-efficient solutions.
